Business is Social
Business is SocialOne day I was telling a friend that he should make a zine about his company or at least a blog of some sort. To my surprise he told me he was forbidden to do anything online related to the company. So I asked, they let you talk to customers everyday, be the face of the company, fly you all around supervising hundreds of employees yet won’t let you talk to customers online? Are you allowed to talk to customers on the phone? He then quickly tried to change the subject; but I didn’t let him. I said he should look into that and if that really is the truth that he should petition to have that policy changed ASAP
My guess is that this is why Joel wrote this book. Crappy companies are getting ripped online, we all know that, but really good companies, companies that have happy customers are missing a HUGE opportunity! I’m not sure if its fear or lack of knowledge.
I’m not going to call him out other than say the company is in the retail business and he’s a V.P. in the company. I plan to recommend this book to him.
John Chambers gets it
2/4/2009 6:53:00 PM